{"xsrfToken":"f56c2a29cd44e5c3f1b2acd7501bbc4ae57bf3f2_lout","branding":{"id":"1","key":"sbl","name":"SoapBox Labs Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#06202b","headerLinkHoverBGColor":"#06202b","headerBadgeColor":"#06202b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/59595698-cbfb-4313-9bb2-bf1d1bf1558f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTMzMDU2Ny1iNDhmLTRjNmMtYThjNS0zMWYxMTQxMmQxZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU5NTk1Njk4LWNiZmItNDMxMy05YmIyLWJmMWQxYmYxNTU4ZiI6WyJyZWFkIl19LCJleHAiOjE3NDM5NDgxMDIsIm5iZiI6MTc0Mzk0NzUwMn0.M3FR071JbHUzyi-TPT-t67q9dvRV8z1iO8JiVRWMCps&client=3e330567-b48f-4c6c-a8c5-31f11412d1d3&mode=fit","logoId":"59595698-cbfb-4313-9bb2-bf1d1bf1558f","isLogoAvailable":true,"helpCenterTitle":"SoapBox Labs Support","sharedPortalName":"SoapBox Labs Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"SoapBox Labs Support","sharedPortalName":"SoapBox Labs Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#cd7f2d","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sbl","projectId":10301,"serviceDeskId":1,"name":"SoapBox Labs Support","description":"<p>Welcome! Ask us a question...</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"18","name":"Ask us a question!","descriptionHtml":"","callToAction":"Ask us a question!","introHtml":"<p>Ask us a question about our services! <img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/smile.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"></p>","icon":10725,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[1],"key":""},{"id":"17","name":"Raise a support ticket","descriptionHtml":"","callToAction":"Raise a support ticket","introHtml":"<p>Raise a support ticket due to an issue you are having</p>","icon":10742,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[1],"key":""},{"id":"19","name":"Request API access","descriptionHtml":"","callToAction":"Request API access","introHtml":"<p>Request access to the SoapBox Labs Web Service (API)</p>","icon":10707,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","groups":[1],"key":""},{"id":"20","name":"Request removal of data","descriptionHtml":"","callToAction":"Request removal of data","introHtml":"<p>Request for specific user data to be removed. This request requires a user_token field</p>","icon":10532,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10706,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10706","groups":[],"key":""},{"id":"3","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10708,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10708","groups":[],"key":""},{"id":"1","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10725,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[],"key":""},{"id":"13","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10705,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10705","groups":[],"key":""},{"id":"7","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10733,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10733","groups":[],"key":""},{"id":"14","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10742,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[],"key":""},{"id":"12","name":"Request a desk phone","descriptionHtml":"","callToAction":"Request a desk phone","introHtml":"<p>If you'd like to request a desk phone, get one here.</p>","icon":10700,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10700","groups":[],"key":""},{"id":"6","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10728,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10728","groups":[],"key":""},{"id":"5","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10738,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[],"key":""},{"id":"11","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10709,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10709","groups":[],"key":""},{"id":"10","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10713,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10713","groups":[],"key":""},{"id":"9","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10711,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10711","groups":[],"key":""},{"id":"4","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10740,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10740","groups":[],"key":""},{"id":"16","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10737,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[],"key":""},{"id":"15","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10744,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"}],"orderMapping":{"1":[17,20,19,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"67f9f323-c5f9-31fe-950d-c84232e34a53","appLinkName":"System Confluence","appLinkUrl":"https://soapboxlabs.atlassian.net/wiki","spaceKey":"SPD","spaceName":"SoapBox Labs Knowledgebase","spaceUrl":"https://soapboxlabs.atlassian.net/wiki/spaces/SPD","isServer":false},"labels":[],"projectKey":"SBL","serviceDeskId":1,"kbLinkDomainURLs":["https://soapboxlabs.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SBL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTMzMDU2Ny1iNDhmLTRjNmMtYThjNS0zMWYxMTQxMmQxZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDMwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM5NDg3MDIsIm5iZiI6MTc0Mzk0NzUwMn0.uNrkh11t2ZHRyYm7y7UjkPrVM0XiecfiOr1WKmVuIO8","targetCollection":"upload-project-10301","endpointUrl":"https://api.media.atlassian.com","clientId":"3e330567-b48f-4c6c-a8c5-31f11412d1d3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":19,"projectId":10301,"form":{"name":"Request API access","descriptionHtml":"","callToAction":"Request API access","intro":"<p>Request access to the SoapBox Labs Web Service (API)</p>","instructions":"","icon":10707,"iconUrl":"https://soapboxlabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10707","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/19","calendarParams":{"firstDay":0,"date":"2025-04-06T14:51:43+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"67f9f323-c5f9-31fe-950d-c84232e34a53","appLinkName":"System Confluence","appLinkUrl":"https://soapboxlabs.atlassian.net/wiki","spaceKey":"SPD","spaceName":"SoapBox Labs Knowledgebase","spaceUrl":"https://soapboxlabs.atlassian.net/wiki/spaces/SPD","isServer":false},"labels":[],"projectKey":"SBL","serviceDeskId":1,"kbLinkDomainURLs":["https://soapboxlabs.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZTMzMDU2Ny1iNDhmLTRjNmMtYThjNS0zMWYxMTQxMmQxZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDMwMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM5NDg3MDMsIm5iZiI6MTc0Mzk0NzUwM30.5bg6bYVy_nOqIdV5OA_pxXmL9dxjA3c0eZEB3TSQxjA","targetCollection":"upload-project-10301","endpointUrl":"https://api.media.atlassian.com","clientId":"3e330567-b48f-4c6c-a8c5-31f11412d1d3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fsoapboxlabs.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2NGI5MjRkMzhiZGQ5ZmU4MmRhMGM0OTdjYWFiYjcyZGI2MzYyNjM0MTIxNmIyMjVjYWM3YmQ4ZWJkNTAwZjU5IiwiaXNzIjoiamlyYTphYWEzYTFjNC1kYjE4LTQyNWItYmFhMC0xNGEwMTYxZmFjNTYiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzQzOTQ4NDAzLCJpYXQiOjE3NDM5NDc1MDN9.8Ih2jnSIMef1DNpbJT_ro3QHe6JM8-yJL7At_LfJViU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6YWFhM2ExYzQtZGIxOC00MjViLWJhYTAtMTRhMDE2MWZhYzU2IiwiY29udGV4dCI6eyJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9zb2FwYm94bGFicy5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9zb2FwYm94bGFicy5hdGxhc3NpYW4ubmV0In0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTQkwiLCJpZCI6IjEwMzAxIn19fSwiZXhwIjoxNzQzOTQ4NDAzLCJpYXQiOjE3NDM5NDc1MDN9.SvY2S6D4w8HVbXyBh3NIsJi-9x1A9aj7_dpnRWBYHus\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://soapboxlabs.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://soapboxlabs.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SBL\\\",\\\"id\\\":\\\"10301\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SBL\\\",\\\"project.id\\\":\\\"10301\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"19\\\"}\",\n \"timeZone\":\"Europe/Dublin\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://soapboxlabs.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}